FAQ
Frequently Asked Questions
GENERAL
Q: What is Salapat?
A: An online marketplace where people in Laos rent camera, lighting, and production gear from each other. Owners earn from gear they are not using; renters get gear without buying it.
Q: Do I need an account?
A: Yes, and you must verify your email before you can book or list. It is free.
RENTING
Q: How do I rent something?
A: Open a listing, choose your start and end dates, and press "Request to book". The owner approves, you pay by bank transfer and upload the slip, our team confirms it, then you arrange pickup with the owner.
Q: How do I pay?
A: By bank transfer or QR to the Salapat account. After you transfer, upload a photo of the slip on the payment page and use the booking code as the transfer reference. Our team verifies every slip by hand, so never pay anyone directly outside the platform.
Q: When is my booking confirmed?
A: After our team checks your slip. You get an email and a notification. If a slip is rejected (wrong amount, unreadable) you can upload a new one.
Q: How do I return an item?
A: Give it back to the owner on the end date, in the same condition. The owner marks it returned, which completes the booking. Then you can leave feedback.
Q: Can I cancel?
A: Before you pay, a booking lapses on its own if you do not pay within the payment window. After payment, message the owner and our team through the in-app inbox and we will help.
DAMAGE, LOSS AND PROTECTION
Q: What if the gear gets damaged or lost while I have it?
A: Tell the owner right away. The owner opens a problem report with photos. If you added protection when booking, our team assesses it and a settlement is paid from protection funds. If you did NOT add protection, you are responsible for repair or replacement, and our team mediates. Always take your own photos at pickup and return.
Q: What is the protection option?
A: An optional flat 10 percent of the rental subtotal that covers accidental damage and loss during your rental. Read the full Insurance terms page before you rely on it.
Q: Is there a deposit?
A: Not right now. Instead we verify emails and phone numbers, show renter history and ratings, and some expensive items ask for an ID photo before booking.
OWNERS AND EARNING
Q: How do I list my gear?
A: Press "List your equipment" and add clear photos, a daily price, your location, and a description.
Q: When do I get paid?
A: After the renter returns the item and you mark it returned-okay, Salapat queues your payout (the rental amount; protection fees stay with the platform). Add your bank details on your Earnings page so our finance team can send it.
Q: What if a renter damages my gear?
A: Use "Report a problem" on the rental from your Requests page and upload photos. Our team handles the claim. Condition photos at pickup and return make this fast and fair.
CONTACT
Q: I still have a question.
A: Use the Contact page, or message the other person directly through the in-app inbox once you have a booking with them.
GENERAL
Q: What is Salapat?
A: An online marketplace where people in Laos rent camera, lighting, and production gear from each other. Owners earn from gear they are not using; renters get gear without buying it.
Q: Do I need an account?
A: Yes, and you must verify your email before you can book or list. It is free.
RENTING
Q: How do I rent something?
A: Open a listing, choose your start and end dates, and press "Request to book". The owner approves, you pay by bank transfer and upload the slip, our team confirms it, then you arrange pickup with the owner.
Q: How do I pay?
A: By bank transfer or QR to the Salapat account. After you transfer, upload a photo of the slip on the payment page and use the booking code as the transfer reference. Our team verifies every slip by hand, so never pay anyone directly outside the platform.
Q: When is my booking confirmed?
A: After our team checks your slip. You get an email and a notification. If a slip is rejected (wrong amount, unreadable) you can upload a new one.
Q: How do I return an item?
A: Give it back to the owner on the end date, in the same condition. The owner marks it returned, which completes the booking. Then you can leave feedback.
Q: Can I cancel?
A: Before you pay, a booking lapses on its own if you do not pay within the payment window. After payment, message the owner and our team through the in-app inbox and we will help.
DAMAGE, LOSS AND PROTECTION
Q: What if the gear gets damaged or lost while I have it?
A: Tell the owner right away. The owner opens a problem report with photos. If you added protection when booking, our team assesses it and a settlement is paid from protection funds. If you did NOT add protection, you are responsible for repair or replacement, and our team mediates. Always take your own photos at pickup and return.
Q: What is the protection option?
A: An optional flat 10 percent of the rental subtotal that covers accidental damage and loss during your rental. Read the full Insurance terms page before you rely on it.
Q: Is there a deposit?
A: Not right now. Instead we verify emails and phone numbers, show renter history and ratings, and some expensive items ask for an ID photo before booking.
OWNERS AND EARNING
Q: How do I list my gear?
A: Press "List your equipment" and add clear photos, a daily price, your location, and a description.
Q: When do I get paid?
A: After the renter returns the item and you mark it returned-okay, Salapat queues your payout (the rental amount; protection fees stay with the platform). Add your bank details on your Earnings page so our finance team can send it.
Q: What if a renter damages my gear?
A: Use "Report a problem" on the rental from your Requests page and upload photos. Our team handles the claim. Condition photos at pickup and return make this fast and fair.
CONTACT
Q: I still have a question.
A: Use the Contact page, or message the other person directly through the in-app inbox once you have a booking with them.